About Six Star Suppliers

By accessing, browsing, registering for, or using the marketplace, each user agrees to comply with our Terms and Conditions. If you do not agree, you must immediately discontinue use.

By using the marketplace, you confirm that you:

• Have read and understood these Terms
• Agree to be legally bound by these Terms
• Agree to all marketplace policies incorporated by reference
• Agree to comply with all applicable laws
• Agree to future amendments published by the Company
• Confirm that information provided is accurate and complete
• Undertake to use the Marketplace lawfully and responsibly

Electronic communications: Users consent to receive communications electronically, including notices, invoices, policy updates, security alerts, account notifications, and legally required disclosures. Electronic communications shall satisfy any legal requirement that communications be provided in writing.

To use the marketplace, you must satisfy all of the following:

• Be at least eighteen (18) years of age or the age of legal majority in your jurisdiction
• Have legal capacity to enter into binding contracts
• Provide accurate registration information
• Maintain current contact information
• Not be prohibited by applicable law from using online marketplaces
• Not be subject to sanctions or trade restrictions applicable to the marketplace

Business entities: Organizations registering on behalf of their business warrant that the individual completing registration has authority to bind the organization.

Account verification may include:

• Email verification and mobile phone verification
• Government-issued identification, passport, or National Identification Card
• Company registration certificate and business license
• Utility bill, tax registration, and banking verification
• Address verification, video verification, and facial recognition (where permitted by law)

Verification requirements vary by country, product category, sales volume, risk profile, and regulatory requirements. Failure to complete verification may result in restricted account functionality.

Your rights and protections as a buyer:

• Returns & Refunds: If you receive the wrong item, a damaged product, or something that doesn't match the description, contact us within 7 days of delivery. Products may be eligible for return where the incorrect product was delivered, the product arrived damaged, is defective, materially differs from its description, or delivery was incomplete.
• 1-Year Warranty: Every eligible order comes with a 1-year warranty against manufacturing defects. If something fails, we'll help you get it resolved.
• Dispute Resolution: Our internal dispute resolution process helps you and the seller reach a fair outcome without unnecessary stress or delay. The Company encourages amicable resolution before legal proceedings.
• Data Privacy: Your personal information is protected under the Kenya Data Protection Act, 2019. We never share your data without your consent.
• Delivery Protection: Risk of loss transfers only upon delivery. If your package is lost or damaged in transit, we'll work with you and the seller to make it right.
• Product Accuracy: Sellers must ensure product information is accurate, complete, truthful, and not misleading. Product images must accurately represent the product being sold.
• Inspection Rights: You are encouraged to inspect products promptly upon delivery. Any issues should be reported within the timeframe specified in the Returns Policy.

Products that may not be eligible for return: Personalized products, perishable goods, opened hygiene products, digital products already accessed or downloaded, and products excluded by law.

Accepted payment methods:

• Debit Cards and Credit Cards
• Mobile Money (M-Pesa)
• Bank Transfers
• Digital Wallets
• Buy Now, Pay Later services (where supported)
• Cash on Delivery (selected locations only)
• Gift Cards and Promotional Credits

Pricing: All prices are stated in the applicable currency. Prices may include or exclude taxes depending on local legal requirements and marketplace settings. Prices may be updated by sellers at any time prior to order confirmation. The Company reserves the right to correct pricing errors resulting from technical failures, human error, system malfunctions, currency conversion issues, or data synchronization delays.

Taxes: Buyers are responsible for paying all applicable Value Added Tax (VAT), Goods and Services Tax (GST), sales tax, customs duties, import duties, excise taxes, regulatory fees, and government levies.

Payment security: All payment information is processed using industry-recognized security measures. The Company does not store complete payment card details unless permitted by applicable law and compliant with relevant security standards. Users must never submit payment information through unsecured communication channels.

Discounts and promotions: Promotions are subject to availability, cannot be exchanged for cash, may not be combined with other offers, and may be withdrawn or modified at any time. Misuse of promotional offers may result in cancellation of orders or suspension of user accounts.

To become a seller, you must:

• Complete the Marketplace registration process
• Successfully complete Know Your Customer (KYC) verification
• Provide all required business documentation
• Maintain all licenses and permits required for your business
• Comply with all applicable laws and regulations
• Accept these Terms and all Marketplace policies
• Maintain accurate business information at all times

Required documentation for sellers:

• Registered business name
• Certificate of incorporation or registration
• Business license(s), where applicable
• Tax Identification Number (TIN)
• VAT registration details (if applicable)
• Bank account details
• Physical business address and warehouse address(es)
• Contact information
• Identity documents for authorized representatives
• Product categories
• Brand ownership or authorization documents, where required

The Company reserves the right to reject any seller application without providing reasons where permitted by law. Only sellers approved by Six Star Suppliers Ltd may offer products or services through the Marketplace.

Every seller agrees to conduct business professionally, ethically, and lawfully. Sellers are responsible for:

• Listing only lawful products and services
• Maintaining accurate inventory records
• Providing truthful and accurate product descriptions
• Setting accurate and transparent pricing
• Processing orders promptly
• Packaging products securely to minimize damage during transportation
• Shipping within stated timelines
• Responding to customer inquiries in a timely manner
• Honouring warranties and after-sales support
• Processing approved returns and refunds
• Cooperating during investigations and audits
• Protecting customer data
• Paying all applicable marketplace fees
• Complying with all marketplace policies

Product compliance: Sellers warrant that all products offered for sale are lawful, authentic, meet applicable safety standards, comply with import and export regulations, meet consumer protection requirements, are properly labelled, and have all required certifications.

Marketplace fees may include:

• Seller commissions — vary by product category, seller subscription plan, promotional campaigns, sales volume, geographic region, and fulfilment method
• Subscription fees — for premium seller accounts
• Listing fees — for certain product categories or premium placement
• Advertising fees — for promoted listings and sponsored products
• Fulfilment fees — for orders fulfilled by Six Star Suppliers
• Storage fees — for inventory stored in Company warehouses
• Payment processing fees — for transaction processing
• Withdrawal fees and currency conversion fees
• Late payment charges and premium service fees

Payment settlements: Payments received from buyers may be held temporarily before settlement to sellers. Settlement schedules may depend on successful delivery confirmation, return periods, fraud screening, regulatory requirements, outstanding disputes, and chargeback risks. The Company reserves the right to delay settlement where reasonably necessary to protect buyers, sellers, or the Marketplace.

Tax obligations: Sellers are responsible for registering for taxes where required, collecting taxes, filing tax returns, paying taxes to relevant authorities, and maintaining tax records. Sellers shall ensure that prices are accurate, transparent, competitive, clearly displayed, and free from deceptive pricing practices.

Marketplace audits: The Company reserves the right to conduct periodic audits of sellers to verify compliance with these Terms and Marketplace policies. Audits may include verification of business information, product authenticity checks, inventory inspections, documentation reviews, quality assurance assessments, customer service evaluations, and compliance reviews.

Sellers shall cooperate fully with any audit and provide requested information within the specified timeframe. Failure to cooperate may result in enforcement actions, including suspension, withholding of payments, or termination of the seller account.

Enforcement actions may include:

• Issuing a warning
• Removing content or product listings
• Restricting account functionality
• Suspending transactions
• Withholding settlements where contractually or legally permitted
• Suspending the account (temporary or permanent)
• Reporting unlawful conduct to the appropriate authorities
• Pursuing civil remedies where appropriate

Account suspension may occur where there is reasonable belief that: Fraud has occurred, identity cannot be verified, false information was submitted, Marketplace policies were violated, payment fraud occurred, intellectual property infringement occurred, counterfeit products were listed, illegal products were offered, security threats were identified, or court orders or regulatory authorities require suspension.

Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles, unless mandatory laws of another jurisdiction require otherwise. Nothing in these Terms limits statutory rights that users may have under applicable consumer protection legislation.

Jurisdiction: Subject to any mandatory legal rights or agreed alternative dispute resolution procedures, disputes arising out of or relating to these Terms shall be submitted to the competent courts of Kenya. The Company may also seek interim or injunctive relief in any court of competent jurisdiction where necessary to protect its rights or property.

Dispute Resolution: The Company encourages buyers and sellers to resolve disputes amicably through the Marketplace's dispute resolution process before initiating legal proceedings. Disputes may include order issues, payment disagreements, delivery disputes, product quality concerns, warranty claims, and intellectual property complaints. The Company may facilitate communication but is not required to adjudicate every dispute unless expressly stated in Marketplace policies.

Mediation: Where appropriate and agreed by the parties, disputes may be referred to mediation before court proceedings. Participation in mediation does not prevent either party from pursuing legal remedies if the dispute is not resolved.

Data protection compliance: The Company is committed to protecting personal data in accordance with applicable legislation, including the Kenya Data Protection Act, 2019, and the General Data Protection Regulation (GDPR) where applicable. The Company implements appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

Personal information may be processed for:

• Account administration and management
• Order processing and fulfilment
• Fraud prevention and security monitoring
• Customer support and communication
• Regulatory compliance and legal obligations
• Analytics, service improvement, and business operations

Record retention: The Company may retain account information, transaction records, communications, and related data for the period required by applicable law, regulatory requirements, dispute resolution needs, fraud prevention, and legitimate business purposes. Users acknowledge that certain records may continue to be retained after account closure where legally required or necessary to protect the rights and interests of the Company, buyers, sellers, or other users.

Confidentiality: Users may obtain confidential information through their use of the Marketplace, including business strategies, pricing structures, customer information, supplier information, sales reports, financial information, technical documentation, security procedures, and proprietary algorithms. Users agree not to disclose confidential information except with prior written authorization, where required by law, or where disclosure is necessary to exercise legal rights.

Limitation of Liability: To the maximum extent permitted by applicable law, Six Star Suppliers Ltd shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, goodwill, business opportunities, anticipated savings, reputation, business interruption, or data loss not caused by the Company's failure to implement reasonable security measures. The Company is not liable for loss arising from user negligence, delays caused by third parties, or force majeure events. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

Indemnification: Users agree to defend, indemnify, and hold harmless Six Star Suppliers Ltd, its directors, officers, employees, agents, affiliates, contractors, and representatives from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising out of or relating to breach of these Terms, violation of Marketplace policies, infringement of intellectual property rights, fraudulent or unlawful conduct, misuse of the Marketplace, breach of applicable laws by the user, or misrepresentation made by the user. This obligation survives termination of these Terms to the extent permitted by law.

Insurance: The Company may require certain sellers, particularly those dealing in high-risk products or services, to maintain appropriate insurance coverage, including product liability insurance, professional indemnity insurance, public liability insurance, employer liability insurance (where applicable), and cyber liability insurance. Failure to maintain required insurance may result in restrictions or suspension of Marketplace activities.

Force Majeure: Neither Six Star Suppliers Ltd nor any seller shall be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, and fires
• Epidemics or pandemics
• Acts of war, terrorist attacks, and civil unrest
• Government actions, trade embargoes, and sanctions
• Power outages, internet disruptions, and cybersecurity incidents
• Labour disputes and transportation failures

Affected parties shall use reasonable efforts to resume performance as soon as practicable after the event has ceased.

Business continuity: The Company maintains reasonable business continuity and disaster recovery measures to support Marketplace operations. However, uninterrupted availability cannot be guaranteed due to circumstances beyond the Company's reasonable control. The Company may temporarily suspend Marketplace services to protect security, perform maintenance, restore systems, upgrade infrastructure, or address emergencies. Reasonable efforts will be made to minimize disruption.

Changes to the Marketplace: The Company reserves the right to modify marketplace features, add or remove services, suspend functionality, introduce subscription services, change commission structures, introduce new verification requirements, improve security controls, update technical standards, perform scheduled maintenance, or discontinue products or services. Where practical, advance notice will be provided for material changes affecting users.

Amendments: The Company reserves the right to amend these Terms to reflect legal or regulatory changes, improve Marketplace operations, introduce new services, address security risks, or clarify existing provisions. Material changes will be communicated through appropriate channels before taking effect where required by law. Continued use of the Marketplace after the effective date of revised Terms constitutes acceptance of those revisions.

Incorporated policies: The following policies form an integral part of these Terms and are incorporated by reference:

• Seller Agreement, Privacy Policy, Cookie Policy
• Data Protection Agreement, Product Listing Policy
• Prohibited Products Policy, Anti-Counterfeit Policy
• Returns Policy, Refund Policy, Shipping Policy
• Payments & Commission Policy, Seller Performance Policy
• Cosmetics Compliance Policy, Seller Code of Conduct
• Intellectual Property Policy, Account Suspension & Termination Policy
• Seller Fees Schedule, Advertising & Promotions Policy
• Seller Verification (KYC) Policy, Community Guidelines

Where a conflict exists between these Terms and a policy specifically governing a subject matter, the more specific policy shall prevail to the extent of the conflict.

Entire agreement: These Terms, together with all Marketplace policies expressly incorporated by reference, constitute the entire agreement between Six Star Suppliers Ltd and the user regarding use of the Marketplace. These documents supersede all prior understandings, representations, or agreements relating to the same subject matter, except where a separate written agreement (such as a Seller Agreement) expressly provides otherwise.

General Enquiries:

• Customer Support Portal (available on the Marketplace)
• Official Company Email Address
• Official Telephone Number
• Company Head Office

Legal & Compliance: For legal notices, intellectual property complaints, regulatory matters, or compliance issues, users should submit written communications through the designated Legal and Compliance Department. The Company may publish updated contact details on the Marketplace from time to time. Users are responsible for referring to the latest published information.

Copyright complaints: Rights holders who believe their intellectual property has been infringed may submit a written complaint containing:

• Identification of the copyrighted work
• Identification of the allegedly infringing material
• Evidence of ownership or authorization
• Contact details
• A statement made in good faith
• A declaration that the information provided is accurate

The Company may remove or disable access to allegedly infringing material while conducting an investigation. Repeated infringement may result in permanent account termination.

Notices: Official notices may be provided through email, Marketplace notifications, registered mail, courier, publication on the Marketplace website, or other legally recognized electronic communication methods. Notices are deemed received immediately when delivered through the Marketplace account, upon successful transmission by email (unless a delivery failure notice is received), or upon confirmed delivery by courier or registered mail.